TOEIC Part 7: Double Passage Mock Test
In this part, you will read a selection of texts...
Passage 1
Form
TechGen Inc. - IT Support Request Form * Ticket Number: 867-5309 * Date Submitted: September 8, 2025 * Employee Name: Akari Yamada * Department: Sales * Location: Westwood Office, Desk 4B * Device Type: [X] Laptop [ ] Desktop [ ] Printer * Asset Tag: TG-LT-9981 Description of Issue: My laptop has become extremely slow over the last two days. It frequently freezes when I try to open our company's sales database software. I have tried restarting the computer multiple times, but the problem persists.
Passage 2
To: Akari Yamada <a.yamada@techgen.com> From: Hiroshi Sato <h.sato@techgen.com> Date: September 9, 2025 Subject: Update on IT Support Ticket #867-5309 Dear Ms. Yamada, My name is Hiroshi Sato, and I am the IT technician assigned to resolve your support request. I have reviewed the details of the issue with your laptop. Based on your description, the slowness could be caused by a recent software update or insufficient available memory. To determine the exact cause, I will need to run some diagnostic tests on the device. I am available to come by your desk this afternoon around 2:00 P.M. Please let me know if that time is suitable for you. I would also appreciate it if you could ensure all your important work is saved and backed up before my arrival. Best regards, Hiroshi Sato IT Support Technician
Question 1: What problem is described on the form?
Question 2: What does Mr. Sato ask Ms. Yamada to do?
Question 3: In the form, the word 'persists' is closest in meaning to
Question 4: What is Mr. Sato's job?
Question 5: Where will the diagnostic tests take place?